Privacy Policy

1. Introduction

PlateLabs LLC (“PlateLabs,” “we,” “us,” or “our”) operates the website platelabs.net. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or place an order for custom ASME VIII-1 nameplates. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Personal Information You Provide

• Contact Information: Name, email address, phone number, company name
• Shipping Information: Street address, city, state, ZIP code
• Order Data: ASME vessel data fields, plate configuration, uploaded company logos
• Payment Information: Processed securely by Stripe — we never store card numbers on our servers
• Communications: Messages you send via our contact form, proof approval responses, and email correspondence

Automatically Collected Information

• Browser type, IP address, operating system
• Pages visited and time spent on our website
• Referring website or source
• Information collected via Google Analytics (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your nameplate orders
• Send order confirmations, proof approval requests, shipping notifications, and other transactional communications via email
• Send SMS/text message notifications about your order status (proof ready for review, order updates) — only if you explicitly opt in
• Respond to your inquiries and customer service requests
• Improve our website, products, and customer experience
• Comply with legal obligations

4. SMS/Text Messaging

• Types of Messages: Order confirmations, proof-ready notifications, shipping updates, and delivery confirmations
• Frequency: Message frequency varies by order. Typically 2–5 messages per order
• Opt-Out: Reply STOP to any message to unsubscribe at any time. You will receive a confirmation and no further messages
• Help: Reply HELP for assistance, or email us at [email protected]
• Message and data rates may apply. Check with your mobile carrier for details
• No Sharing: We do not sell, rent, lease, or share your mobile phone number or any personal information collected through our SMS program with third parties for promotional or marketing purposes
• Supported Carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages

For full messaging program details, see our Messaging Terms & Conditions.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment Processor (Stripe): To process your payment securely
• Cloud Storage Provider (AWS): To store uploaded logos and proof images
• Messaging Provider (Twilio): To deliver SMS/text messages you opted in to receive — Twilio does not use your data for marketing
• Shipping Carriers: To deliver your order
• Legal Compliance: When required by law, court order, or governmental request

6. Analytics

We use Google Analytics to collect anonymous usage data about how visitors interact with our website. Google Analytics uses cookies and similar technologies. No personally identifiable information is shared with Google for analytics purposes. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment data is handled entirely by Stripe and never touches our servers. File uploads are secured with pre-signed URLs and encrypted at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your order information for as long as necessary to fulfill your order, provide customer support, and comply with our legal obligations (including tax and accounting requirements). Messaging consent records are retained for as long as you remain opted in, plus a reasonable period thereafter for compliance purposes.

9. Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of SMS messages at any time by replying STOP
• Opt out of Google Analytics tracking

To exercise any of these rights, contact us at [email protected].

10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: