Refund Policy
Last updated: 2026-04-27
Note: This is a draft pending counsel review.
Made-to-order, non-refundable
Every PlateLabs nameplate is custom-engraved with your specific data. Once engraving has begun, we cannot resell the plate, so orders are non-refundable from that point forward.
Cancellation before engraving
If you need to cancel before we begin engraving, email support@platelabs.net with your order number. If your order has not yet entered production, we will issue a full refund minus a 5% processing fee.
Replacement guarantee — PlateLabs error
If a nameplate arrives defective or with engraving that does not match the proof you approved, contact us within 30 days of receipt at support@platelabs.net with photos of the defect and your order number. We will replace the plate at no charge.
No replacement for customer-error data
We engrave exactly the data you provided and approved on the proof. Errors in the data you submitted (typos, wrong serial numbers, wrong MAWP, etc.) are not eligible for free replacement. We are happy to produce a corrected plate at the standard price.
Shipping damage
If your plate arrives damaged, photograph the package and the damage immediately. Email us within 7 days at support@platelabs.net and we will work with the carrier to file a claim and ship a replacement.
How refunds are issued
Approved refunds are issued to the original payment method within 5–10 business days. For credit card refunds, your bank may take an additional 3–5 days to post the credit.